Macleodglba Pty Ltd/Trading as AgencyIQ (AIQ)
We respect your privacy
Macleodglba Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
Personal information means information we hold that is identifiable as being about you.
Collection of personal information
Macleodglba Pty Ltd will, from time to time, receive and store personal information you enter onto our software application, AgencyIQ / TheAgencyIQ, provide to us directly or give to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How do we collect your personal information?
Macleodglba Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our software application and when we provide our services to you. We may receive personal information from third parties, including Replit, our hosting provider, whose privacy practices are governed by their Privacy Policy available at https://replit.com/site/privacy. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
Macleodglba Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
The Application may make third-party social media features available to its users, specifically integrating with major platforms, including Meta (Facebook, Instagram), X, LinkedIn, TikTok, and Instagram, to enable OAuth-based access and content posting. Personal information collected through these integrations is handled in accordance with the respective platform’s privacy policies (e.g., Meta’s Developer Data Use Policy, X’s Developer Agreement and Policy, LinkedIn’s Developer Program Terms, TikTok’s Developer Data Use Policy, Instagram’s Data Policy) and is used solely to facilitate the Services, with data minimized and processed only as necessary for functionality, in compliance with the Privacy Act 1988 (Cth). This app complies with Meta’s Developer Data Use Policy, TikTok’s Developer Data Use Policy, LinkedIn’s Developer Program Terms, X’s Developer Agreement and Policy, and Instagram’s Data Policy.
Macleodglba Pty Ltd may contact you by a variety of measures including, but not limited to, telephone, email, sms or mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services, including to Replit as our hosting provider, which adheres to its Privacy Policy at https://replit.com/site/privacy.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Macleodglba Pty Ltd, its application, website and customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We will securely delete or anonymise your data when it is no longer needed, in accordance with our data retention policy.
We may share your personal information with service providers, analytics partners, and advertisers to improve our services and user experience. These third parties are contractually obligated to protect your data and use it only for specified purposes. You may opt out of certain data sharing by adjusting your account settings or contacting our Privacy Officer.
We may transfer your personal information to countries outside Australia, including the United States and the European Union. Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission. You may request a copy of these safeguards by contacting our Privacy Officer.
Security of your personal information
Macleodglba Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. These include AES-256 encryption for data at rest, role-based access controls, and monthly security audits.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your personal information. In the event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by applicable laws, and will document the incident with details of the breach, response actions, and mitigation measures.
Additional Liability Protection Clause:
Macleodglba Pty Ltd shall not be liable for any damages, losses, or liabilities arising from or related to the use of the Application, including but not limited to technical failures, service interruptions, data breaches, third-party service disruptions, or any other issues, whether caused by Macleodglba Pty Ltd, its affiliates, employees, agents, contributors, licensors, or any other party, except as required by the Australian Consumer Law. Users assume full responsibility and risk for all activities conducted through the Application, and Macleodglba Pty Ltd disclaims all warranties and liabilities to the fullest extent permitted by law beyond mandatory consumer protections. This clause is intended to provide maximum protection to Macleodglba Pty Ltd against any claims related to app performance, security, or third-party service issues, while adhering to the Privacy Act 1988 (Cth) and preserving all existing privacy commitments.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988(Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@theagencyiq.ai. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
You have the right to access, rectify, and erase your personal information. However, data portability to you is not available at this time. To exercise these rights, please contact our support team at support@theagencyiq.ai. We will respond to your request within 30 days, as required by the Privacy Act and other applicable laws.
Complaints about privacy
If you have any complaints about our privacy practices, please send details to support@theagencyiq.ai. We take complaints seriously and will respond promptly after receiving written notice.
Opt out right
You can stop all collection of information by the Application easily by cancelling your subscription through your account settings. You can also request to opt out via email at support@theagencyiq.ai. Upon cancelling your subscription or disconnecting your social media account connections, all your data, including social media account connections, will be securely deleted in accordance with our data retention policy.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Software Application
When you use our Application
When you come to our application we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our software application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies, but you can choose to reject cookies by changing your devise settings. However, this may prevent you from taking full advantage of our software application.
Automatic collection
The software Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Third parties
Our software application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Macleodglba Pty Ltd is not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.
Geo-location
When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.